Sandra M.

Customer Support Specialist | E-commerce | Email, Phone & Chat Support

Customer support expert, email, phone & chat support specialize in helping SaaS startups, e-commerce brands, and service-based businesses deliver exceptional Customer Support through responsive communication, CRM Management, Customer Onboarding, and Sales Support that improve customer satisfaction, strengthen customer retention, and keep operations running efficiently.y. If you're looking for someone who can respond quickly to customer inquiries, resolve issues professionally, manage customer communication, maintain your CRM, and support your sales team behind the scenes, I'm here to help. I'm a proactive Customer Support Specialist With 7+ years of experience in customer support, sales support, client communication, CRM management, and administrative operations, I help growing businesses deliver responsive, human centered support while ensuring no customer or opportunity falls through the cracks. I provide more than just ticket resolution and I become an extension of your team. I help customers succeed with your product or service by building strong relationships, resolving issues with empathy, and delivering clear, professional communication that drives customer satisfaction, retention, and long-term loyalty. Results I've Delivered ▸Resolved 200+ customer support tickets across email and live chat, delivering timely and empathetic resolutions. ▸Sent 1,000+ customer emails for follow-ups, onboarding, issue resolution, and account support. ▸Conducted product demonstrations, answered customer questions, and supported prospects throughout the buying journey. ▸Supported customer onboarding, order assistance, billing inquiries, and complaint resolution to improve the customer experience. ▸Maintained accurate CRM records, managed customer follow-ups, and documented account activities to keep operations organized. ▸Collaborated with cross-functional teams to resolve escalations, strengthen customer relationships, and contribute to higher customer satisfaction and retention. MY CORE SERVICES: ➜Customer Support I provide responsive email and live chat support, resolve customer inquiries and complaints, assist with orders and billing, onboard new customers, and build lasting relationships that improve customer satisfaction and retention. ➜Customer Onboarding & Adoption I help new customers become confident users from day one by delivering seamless onboarding, guiding product walkthroughs, assisting with account setup, providing user education, conducting welcome and follow-up communications, and supporting product adoption. ➜Customer Operations & CRM Management I keep customer records accurate and organized by managing CRM systems, maintaining customer and contact records, tracking pipeline activities, logging customer interactions, coordinating follow-ups, and documenting key information to ensure smooth day-to-day operations. ➜Customer Communication & Relationship Management I communicate professionally across every customer touchpoint by providing email, live chat, and SMS support, managing customer follow-ups, coordinating with internal teams, handling escalations, and supporting customer relationships that create positive experiences. ➜Sales Support I help sales teams stay organized and focused by managing CRM records, following up with warm leads, coordinating customer onboarding, supporting renewals and upsell opportunities, preparing customer information, and ensuring every interaction is documented and followed through. TOOLS & PLATFORMS: Intercom | Zendesk | Freshdesk | HubSpot | GoHighLevel | Claude | Discord | Google Workspace Google Sheets | ChatGPT | Zoho CRM | Asana | Trello | Zoom | GoHighLeve l Slack l Shopify WHAT YOU CAN EXPECT: ✔ Fast response times ✔ Professional customer communication ✔ Organized CRM management ✔ Accurate documentation ✔ Responsive email and live chat support ✔ Seamless customer onboarding ✔ Reliable sales support ✔ Strong attention to detail ✔ A customer first approach If you're looking for a reliable Customer Support & Sales Support Specialist who can provide exceptional customer service, maintain organized customer operations, and support your team with professionalism and attention to detail, send me a message I'd love to discuss how I can support your business. Click the “Invite to Job” button or send me a quick message. I respond immediately.