Darren B.

I am a dedicated and results-driven customer service professional with over 11 years of experience in customer service, team management, and training. My career journey began as a Customer Service Representative for Avas Flowers, where I excelled in providing exceptional eCommerce support. Within just six months, I was entrusted with managerial calls, followed by a promotion to Assistant Team Leader. By my 14th month, I was leading my own team, consistently achieving top performance among all teams while facilitating training for new hires. I have also worked with prestigious call centers and BPOs in the Philippines, handling accounts for renowned companies such as Dish Network, Amazon.com, Bell-Alliant Canada, Sprint, and Finish Line Shoe Store Company. My experience spans industries including telecommunications, retail, and eCommerce. I am skilled at working under pressure, meeting tight deadlines, and maintaining a high level of professionalism. My strong time management, self-discipline, and problem-solving abilities ensure I consistently deliver world-class customer service. I take pride in my ability to manage teams effectively, motivate team members, and drive outstanding results. I am passionate about providing excellent customer experiences and am eager to bring my expertise to a dynamic and challenging role. • I can manage to use CRM, Google Workspace, Microsoft Office and Outlook