Melvin D.

Do you need an experienced and reliable freelancer specializing in customer service by emails, chat, calls (inbound and outbound)? Do you need help moderating your social media accounts to respond to all comments, reviews and post regardless if its negative or positive? I've worked in the BPO industry for nine (9) years, and I enjoy the following tasks: - Receive incoming calls or inquiries from customers/clients - Process customer's orders as requested. - Handle customer's complaints Furthermore, I've been a freelancer for four (4) years, working from home. I was able to get a client based in Australia who owns one of the famous footwear in Australia. I was assigned to do the following: - Assists customers effectively by replying to their open tickets. - Replying to all socials comments, posts and messages using a third-party app such as Zendesk, Shopify, Gorgias, AgoraPulse, Yotpo, Okendo and MessageMediaHub. When you work with me, you will get great work on whatever tasks you assign to me. I will meet all deadlines and share my skills and experiences, which are reasonably strong.