John Kelvin C.

Please check my LinkedIn profile: John Kelvin Casihan Triaging of IT Support tickets in the ticket management system to other Group IT teams. Ensure all incidents and problems are logged in the Service Desk ticketing system and resolved within agreed SLAs Provide support, troubleshooting and resolution to technical issues on hardware, software and mobile devices reported by end users Support day-to-day operational IT activities Supports Windows Servers (2012,2016,2019) Supports Basic Azure AD (Microsoft Entra) skills (custom apps, Hybrid AD, MFA) Supports Microsoft Intune Assisting IT Project works if needed Managing account creations, deletions and modifications in Active Directory, SAP, and Exchange Email accounts Support for Microsoft family of products O365 and Windows 10. Managing O365 server and exchange online server. Support for Mitel telephony system Manage network shared folder permissions Knowledge of PDQ Deploy and PDQ Inventory application Maintains AD records (computer and user accounts) Manage Engine Service Desk, ServiceNow etc. Assist end users to set up newly deployed Windows laptop and desktop computers Knowledge of VMWARE Workspace ONE/Airwatch – desktop management and mobile device management Knowledge on using RMM tools (NinjaRMM) Troubleshoot Office Equipment (Printers, Scanners etc.)