Cedrique A.

RELIABLE SUPPORT. REAL RESULTS. EVERY TIME. 💼 Hello, I am a dedicated and results-driven freelancer with 5 years of experience in Customer Support, Telemarketing, Data Entry, Web Research, and E-commerce assistance. My call center experience has enabled me to support customers through phone, email, chat, and social media, while maintaining clear communication, professionalism, and a strong focus on customer satisfaction. I also have hands-on experience with Shopify, including product research, product uploads, and e-commerce support. In addition, I specialize in business research and lead generation, helping companies identify prospects and collect accurate contact information for effective outreach campaigns. My experience in both B2B and B2C telemarketing has strengthened my ability to communicate with prospects, qualify leads, conduct outbound calls, follow up with clients, and build positive business relationships. What I Can Do for Your Business: 🎯 Customer Support & Customer Service • Phone, Email, Chat & Social Media Support • Customer Follow-up • Complaint Handling & Issue Resolution • Order Support & Tracking • Customer Relationship Management 🎯 Data Entry & Web Research • Accurate Data Entry • Online Research • Company & Contact Research • Lead Generation • Contact List Building • Data Organization & Verification 🎯 Telemarketing & Lead Generation • B2B & B2C Cold Calling • Lead Qualification • Appointment Setting • Prospect Follow-up • Outbound Sales & Customer Outreach • CRM Updates & Data Management 🎯 Shopify & E-commerce • Product Research • Shopify Product Uploads • Product Information Management • E-commerce Administrative Support • Product Data Organization 🎯 Technical Skills • Excel & Google Sheets • PHP • HTML • CSS • JavaScript • Basic Web Development 🛠️ Tools & Platforms • Shopify • Google Workspace • Microsoft Office • Excel & Google Sheets • CRM Systems • Helpdesk & Ticketing Platforms • Social Media Platforms • Web Research Tools ⭐ Why Work With Me? ✔ 5+ years of professional experience ✔ Native French & fluent English ✔ Strong B2B & B2C communication skills ✔ Customer-focused and solution-oriented ✔ Accurate and detail-oriented ✔ Reliable, proactive, and organized ✔ Fast learner and adaptable ✔ Committed to delivering quality work on time I believe that great customer service, accurate data, and effective communication are essential to business growth. Whether you need a reliable customer support specialist, a telemarketer, a lead generation specialist, a data entry professional, or an e-commerce assistant, I am ready to contribute to your business and deliver results. Let's work together and turn your business goals into measurable results. 🚀