Onuh Elisabeth R.

I am a Customer Support and CRM Specialist with experience supporting customers across chat, email, and voice channels in fast-paced remote environments. I specialize in resolving customer issues efficiently, managing support tickets, and maintaining accurate CRM data to ensure smooth customer experiences and operational flow. My experience includes working with CRM and support tools such as Zendesk, Salesforce, and GoHighLevel, where I handle customer inquiries, troubleshoot issues, and ensure timely resolution while maintaining service quality standards. I am highly comfortable working in remote, KPI-driven environments where responsiveness, accuracy, and communication are essential. I am currently expanding into SaaS Customer Success and Operations roles, where I support customer onboarding, retention, and long-term satisfaction through structured support processes. Core Skills: - Customer Support (Chat, Email, Voice) - CRM Management (Zendesk, Salesforce, GoHighLevel) - Ticket Handling & Escalation Support - Customer Onboarding Assistance - Data Entry & CRM Cleanup - Remote Communication & Client Support I am open to long-term remote roles and short-term projects where I can add immediate value to customer experience and support operations