Daniele C.

Hi! I’m Daniele, an e-commerce operations specialist with 3+ years of experience running the day-to-day of online stores: Shopify, dropshipping, orders, suppliers, logistics, and customer support, so store owners can focus on growing their business. How I can help: Shopify store and product listing management Order processing and fulfillment coordination (DSers) Supplier communication and order follow-up Shipping, tracking, and delivery issue resolution Inventory and order management Customer support via Gorgias, Reamaze, and Zendesk Returns, refunds, disputes, and chargebacks Operational tracking and reporting in Excel, Google Sheets, and Airtable Experience: I’ve managed international e-commerce operations end to end, from order processing and shipment tracking to import issues, customer service, and post-sales support. I work comfortably with remote teams using Slack, Teams, Monday, and Miro. Product knowledge: I also bring 17 years of experience in the textile and fashion industry. I hold a degree in Textile Engineering and a postgraduate degree in Fashion, with hands-on work in product development, print collections, color analysis, dyeing, and rotary and digital printing. This helps me understand not just how a store operates, but the products behind it, which is especially useful for fashion and apparel brands. Why work with me: Organized, proactive, and detail-oriented, with a 100% Job Success Score. I’m based in Brazil, with good time zone overlap with US clients, and fluent in English and native in Portuguese.