Jordi C.

Senior Technical Writer & Multilingual Content Specialist

I am passionate about technology and possess a strong background in industrial design and business management. This foundation has enabled me to create detailed and effective procedures for technical support and documentation. Being self-taught, I continually seek growth through learning new digital platforms and languages, including French and Italian. During my tenure as a Subject Matter Expert at Google, I designed and implemented a Salesforce dashboard to efficiently track both departmental and individual performance metrics. Additionally, I authored over 60 troubleshooting guides for new Google Sync tools, significantly reducing dependency on direct support consultations and speeding up case resolutions. These experiences have deepened my commitment to simplifying complex software systems to enhance user accessibility and satisfaction. I pride myself on my strategic approach to challenges, my innovative problem-solving capabilities, and my strong proficiency with technology tools such as Microsoft Office and Salesforce.