Caique C.

Chargeback Dispute Specialist & Customer Service Expert

I’m a customer service and chargeback resolution specialist with over 10 years of experience helping businesses protect their revenue and deliver outstanding customer experiences. I specialize in handling chargebacks end-to-end—conducting detailed investigations, building compelling evidence, and submitting winning responses through platforms like Braintree, Stripe, and PayPal. My goal is simple: reduce losses, improve win rates, and keep your operations running smoothly. Beyond dispute management, I bring extensive experience in email, phone, and live chat support, ensuring every customer interaction is handled professionally and efficiently. I’m known for staying calm under pressure, resolving conflicts effectively, and turning challenging situations into positive outcomes. What I bring to your business: Strong chargeback and dispute management expertise Clear, professional communication with customers and payment processors Fast, detail-oriented investigations Reliable support across multiple channels (email, chat, phone) I’m here to take charge of your customer support and dispute processes—so you can focus on scaling your business with confidence.