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Yesenia R.

Yesenia R.

Customer service representative

My name is Yesenia, I'm from Dominican Republic. I've worked on customer service for many years, I've been handling live chat, ticketing handling and also email support. I'm someone who is always ready for new challenges in fast-paced environments. I am a young person with a lot of desire and motivation ready to provide you with the best service with the highest possible quality. Language - Spanish (Native). - English (advanced). - My time zone is AST Atlantic Standard Time. ​ Experience - Over 10 year of customer service/ technical support experience. - Live chat - Ticketing and email support experience. - Data Entry experience. - Researcher experience. - Virtual assistance experience. Mi nombre es Yesenia, soy de República Dominicana. He trabajado en atención al cliente durante muchos años, manejando chat en vivo, tickets y soporte por correo electrónico. Soy alguien que siempre está lista para nuevos desafíos en entornos de trabajo dinámicos. Soy una persona joven, con muchas ganas y motivación, lista para brindarte el mejor servicio con la más alta calidad posible. Idiomas: Español (Nativo) Inglés (Avanzado) Mi zona horaria es AST (Atlantic Standard Time) Experiencia: Más de 10 años de experiencia en atención al cliente / soporte técnico Chat en vivo Experiencia en manejo de tickets y soporte por correo electrónico Experiencia en ingreso de datos Experiencia en investigación Experiencia como asistente virtual

🇩🇴Puerto Plata, Dominican Republic$6/hr60% JSS4.62 (5)Since Jan 2022
GlobeUpwork

Earnings and projects

MRR
$409

Last 6 months ÷ 6

World#86,088 / 412k
🇩🇴Country#432 / 1,225
Revenue, last 30 days
$59

Last 6 months: $2.5k

World#96,915 / 412k
🇩🇴Country#418 / 1,225
Total earnings
$20k

Billed in all: $21k

World#142,452 / 412k
🇩🇴Country#472 / 1,225
Per project
$3.9k

$1.2k in the last 6 months

World#43,989 / 412k
🇩🇴Country#219 / 1,225
Projects, last 6 months
2
0% fixed100% hourly
World#88,918 / 412k
🇩🇴Country#188 / 1,225
Projects in all
5

Across 7 contracts

14% fixed86% hourly
World#266,042 / 412k
🇩🇴Country#467 / 1,225

Earnings, last 30 days

$20.5k+$59 earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$20,450$20,500$20,550Oct 8Oct 23Nov 7

Skill rankings: Top 19% in Microsoft Word

Ranked by MRR among everyone on Upwork with the skill.

  1. #64Google Spreadsheets API304 freelancers · 🇩🇴 #1Top 21%
  2. #526Microsoft Outlook1,954 freelancers · 🇩🇴 #1Top 27%
  3. #1,736Google Docs8,007 freelancers · 🇩🇴 #9Top 22%
  4. #2,272Phone Communication6,538 freelancers · 🇩🇴 #95Top 35%
  5. #2,413Microsoft Word12,572 freelancers · 🇩🇴 #10Top 19%
  6. #3,678Technical Support11,267 freelancers · 🇩🇴 #91Top 33%
  7. #4,767Email Support14,954 freelancers · 🇩🇴 #129Top 32%
  8. #6,473Lead Generation26,344 freelancers · 🇩🇴 #13Top 25%