Kip B.

I help businesses and MSPs manage, troubleshoot and secure Microsoft 365 environments. Most of the work I take on involves problems that need more than basic helpdesk support: Exchange Online mail flow issues, Microsoft 365 administration, Entra ID access problems, licensing, user management, Conditional Access, MFA, and escalated Windows or network issues. I have 15 years of IT experience across support, infrastructure and cloud environments. On Upwork, I've completed more than 6,900 hours, including a long-running Microsoft partner support engagement. My background also includes supporting Microsoft CSP operations through Partner Center and AppXite. MICROSOFT 365 & IDENTITY • Microsoft 365 tenant administration • Exchange Online and mail flow troubleshooting • Entra ID / Azure AD • Conditional Access and MFA • User, group and licence administration • Microsoft Partner Center and CSP support • Microsoft Teams, SharePoint and OneDrive MSP & INFRASTRUCTURE SUPPORT • L2/L3 technical escalation • Windows 10/11 and Windows Server • Active Directory • PowerShell • UniFi and network troubleshooting • ServiceNow, Jira, Syncro and Zendesk • Technical documentation and end-user support I work well with MSPs and businesses that need someone who can investigate an issue properly, explain what's happening in plain English, fix what can be fixed, and leave useful documentation behind. I'm equally comfortable working behind the scenes as part of an MSP team, dealing directly with end users, or taking ownership of an escalation that's been sitting in the queue for too long. Why Clients Value My Work Clients trust my ability to combine deep technical expertise with absolute ownership, structural discipline, and seamless follow-through. I don't just clear tickets, I focus on resolving underlying issues, improving operational processes, and building long-term reliability you can count on. If you are looking for an expert Microsoft 365 Administrator or CSP Specialist who can support both the technical and operational side of your business, let’s connect to discuss how I can support your team.