Carlos F.

Operations Coordinator | Process Improvement, Workflow Automation

I build the operational systems that help growing businesses scale, designing workflows, coordinating projects, improving processes, and creating the structure that keeps teams, vendors, and stakeholders moving efficiently. Over the past five years, I've managed complex operational workflows for U.S.-based businesses across legal services, warranty operations, and customer support. My work has consistently centered on bringing order to fast-moving environments by improving processes, coordinating cross-functional teams, tracking critical deadlines, and solving operational bottlenecks before they impact the business. One of my greatest strengths is building structure where it doesn't already exist. At a previous law firm, I designed and implemented the company's entire vehicle repurchase workflow, from manufacturer offer through final payment, creating standardized processes, communication templates, Excel calculators, KPI dashboards, and tracking systems that improved operational visibility and consistency across the department. I also led the implementation of a new email management platform (Missive), configuring automation rules and AI-assisted workflows that reduced manual email processing by approximately 60% while improving collaboration across multiple departments. My approach is simple: understand the process, identify the bottlenecks, build a repeatable solution, and continuously improve it as the business grows. Throughout my career, I have also: • Managed 40–60 concurrent operational workflows while coordinating attorneys, finance teams, manufacturers, dealerships, third-party vendors, and clients. • Built custom Excel tools, including loan payoff calculators, operational dashboards, KPI reports, manufacturer performance trackers, and workflow reporting systems. • Supervised teams of 14–20 employees, maintaining operational performance metrics including 95% QA and 93% CSAT, while coaching staff, monitoring KPIs, and supporting daily operations. • Coordinated vendor communications, scheduling, documentation, financial reconciliation, and operational reporting across multiple stakeholders simultaneously. Core Expertise • Operations & Project Coordination • Process Improvement & Workflow Design • Vendor & Stakeholder Management • KPI Reporting & Operational Dashboards • Excel Automation & Data Analysis • CRM Administration • SOP Documentation & Process Standardization • Workflow Automation (Zapier & AI Tools) • Customer & Client Operations Tools & Software Microsoft Excel (Pivot Tables, VLOOKUP, Conditional Formatting) • Microsoft 365 • Google Workspace • ActionStep • Salesforce • HubSpot • Missive • Zapier • Slack • Microsoft Teams • ChatGPT Currently expanding my expertise through a degree in Industrial Engineering, along with professional training in Project Management (PMBOK-based), and Rutgers University's Supply Chain Management Specialization. If you're looking for someone who takes ownership, improves processes, builds scalable systems, and keeps operations running smoothly with minimal supervision, I'd love to discuss how I can help your business grow.