Jennifer H.

Are you looking for a reliable Customer Service Agent or KYC Analyst who can provide exceptional customer experiences while ensuring accuracy and compliance? I have 3 years and 8 months of professional experience providing chat and email support, resolving customer concerns efficiently, and performing Know Your Customer (KYC) verification with attention to detail. My goal is to deliver timely, professional, and customer-focused service that helps businesses improve customer satisfaction and streamline operations. Here's how I can help: -Customer Support (Chat & Email) -KYC Verification & Customer Due Diligence -Identity & Document Verification -Ticket Management -Customer Account Assistance -Account Management -Complaint Resolution -Administrative Support -Data Entry & Internet Research -Email Management Tools & Software: -Zendesk (for email) -Haodesk (for chat) -Google Workspace (Gmail, Docs, Sheets, Drive, Calendar) -Microsoft Office (Word, Excel, PowerPoint, Outlook) -Canva -Meta Business Suite and many more Why work with me? -3 years and 8 months of customer service and KYC experience -Strong written communication skills -Detail-oriented and highly organized -Fast learner with the ability to adapt to new systems -Professional, dependable, and committed to meeting deadlines -Able to work independently or as part of a team I'm detail-oriented, organized, and dedicated to delivering accurate, timely, and professional support. I look forward to helping your business provide exceptional customer service.