Oscar D.

Highly skilled IT professional with extensive experience in both independent and collaborative environments. Demonstrates exceptional self-motivation, goal-orientation, and organizational abilities, with a proven track record of efficiency and effectiveness under pressure. Adept at troubleshooting with a creative and analytical approach, while seamlessly adapting to shifting tasks and priorities. Passionate about mastering new technologies and techniques. PROFESSIONAL SKILLS: • Extensive expertise in G-Suite and Microsoft Office 365 administration. • Proficiency in WLAN, WAN, telecommunications equipment, and wireless technologies. • Skilled in Zendesk, Zoho Desk, Rave, DFM, and GLPI. • Experienced in utilizing a wide array of remote desktop tools including LogMeIn, AnyDesk, TeamViewer, and Quick Assist. • Strong background in customer service excellence. • Familiarity with Active Directory (AD), Azure, Virtual Machines, iOS, and Windows OS.