Joy Nicka O.

General Virtual Assistant helping busy entrepreneurs manage inboxes, schedules, and customer communication. 6+ years in hotel reception and operations delivering organized, detail-driven administrative support. As a General Virtual Assistant, I provide: • Inbox Management and Email Management • Calendar Management and Appointment Scheduling • Customer Support via Email and Phone • Data Entry and Data Management • Administrative Support and Documentation • Online Research I work confidently with: • Google Workspace including Google Docs, Google Sheets, Google Calendar, Google Drive • Gmail • Microsoft Office including Microsoft Word, Microsoft Excel • Zoom • Restaurant software platforms (SevenRooms, OpenTable, Resy) • Front • Notion • Trello • Toggl • Canva • Slack With over 8 years in outlet reception and operations: • Managed high-volume calls, emails, and guest requests daily • Maintained accurate client and reservation databases • Balanced multiple priorities during peak operations • Delivered consistent customer satisfaction through organized communication I am detail-oriented, responsive, and trained in fast-paced environments where accuracy and professionalism matter. I bring structure to busy inboxes and clarity to daily operations. If you need a reliable and organized General Virtual Assistant who communicates clearly and works independently, send me a message. Let’s discuss how I can support your business.