Mina T.

I sit at the intersection of service delivery leadership and hands-on platform operations — equally comfortable leading a CAB meeting, owning an SLA breach conversation with a client, or troubleshooting a stalled Snowflake pipeline at 11 p.m. My path: systems administration → capacity and technical operations management → Service Delivery Manager → Senior SRE and SRE Manager at VMware → today, leading EMEA SRE Lifecycle Management and VMware Cloud Foundation (VCF) operations at HCLTech, a strategic Broadcom delivery partner. In parallel, I've operated enterprise data pipelines (RDS-to-Snowflake, Airflow, dbt) and led data security governance work, giving me a rare blend of ITIL-grounded service delivery discipline and modern data platform operations experience. I bring: 12+ years of enterprise infrastructure, virtualization (VMware VCF/vSphere/vSAN/NSX), and ITIL service management Direct data platform operations experience — pipeline reliability, credential/security governance, and metadata management A leadership style built on coaching, structured escalation management, and automation-first thinking Vendor and partner-side perspective, having worked inside VMware and now within a Broadcom delivery partner Whether the need is a Service Delivery Manager who can also speak platform engineering, a Managed Services Manager who understands the technical stack they're accountable for, or a Senior Data Platform Engineer with real operational discipline — I'd welcome the conversation.