Mina T.

Service Delivery Manager & Systems Engineer | IT Operations Lead

Hybrid Service Delivery Manager & Systems Engineer with over 12 years of experience running enterprise IT operations, stabilizing cloud infrastructure, and managing high-availability environments. Skilled in ITIL frameworks, multi-platform systems administration (Linux/Windows), and data operations (Snowflake/RDS). A graduate of the Information Technology Institute (ITI) in Cloud Computing Technologies, my background bridges high-level operational governance with hands-on technical depth. Key accomplishments include successfully optimizing data pipelines from Full to Delta syncs to significantly cut compute costs and latency, alongside transforming complex technical processes into clear, scalable runbooks that streamline team workflows.