Jocelyn F.

7+ years of solid experience in providing SPOC technical support services to multi-national clients and partner game providers in the iGaming Industry. In my previous role, I managed multiple teams within the Service Desk, aiding the organization in meeting their IT requirements daily and addressing escalated production tickets. Key responsibilities include: - Leadership & Oversight - Workforce Management - Incident Management - Knowledge Base Management. I derive the greatest satisfaction from creating, and generating visual presentations, organizing data, conducting analyses, and converting them into digital materials. Although I am new to this industry, I am certain in my enthusiasm to provide reliable support and effective solutions to the customer. With my extensive background in the tech industry, I am currently available to provide my services at a minimal cost in exchange for the opportunity to demonstrate my capabilities.