Gracie R.

I help businesses keep their customers happy, manage accounts, and resolve issues without unnecessary back-and-forth. With over 6 years of experience in customer support and account management, I've worked with clients, handled customer concerns, coordinated account changes, and helped businesses get the support they need. Here's what I can help you with: Customer support via email, chat, and phone Customer account management and follow-ups Customer onboarding and coordination CRM updates and documentation Troubleshooting and issue resolution Customer retention and relationship management I'm organized, dependable, comfortable working with US business hours, and used to working independently in a remote environment. If you need someone who can communicate well with your customers, take ownership of tasks, and keep things moving, I'd be happy to help.