Jessica L.

With 6 years as a certified hospital unit clerk and an active HIPAA certification, I bring a level of healthcare administrative experience that most virtual assistants simply do not have. I understand how medical offices operate, how sensitive patient information must be handled, and how critical it is to keep scheduling, records, and communication running without errors. I'm Jessica, a HIPAA Certified Healthcare Virtual Assistant with a 5-star rating on Upwork. I specialize in supporting medical practices, home care agencies, telehealth companies, and health and wellness businesses with the backend operations that keep their practice running smoothly. Here's what I can take off your plate: • Patient scheduling and appointment coordination • Medical records organization and documentation support • HIPAA compliant inbox and email management • Insurance verification and prior authorization support • Referral coordination and patient follow up • Electronic health record data entry and maintenance • Google Drive file organization and document management • Administrative support and task coordination Tools I work with daily: Google Workspace · Microsoft Office · Trello · ClickUp · Canva · ChatGPT & Gemini AI I understand that in healthcare settings accuracy is not optional and confidentiality is everything. My clients hear back from me within 2 hours during U.S. business hours and I do not just complete tasks, I build systems that stay organized long after the work is done. If you need a dependable, HIPAA certified VA who understands the healthcare world from the inside, send me a message. Let's talk about what you need.