Damola S.

Hi there! I’m Damola, a passionate Technical Support Engineer (T1) with over 5,000 hours of hands-on experience providing IT support across cloud and on-prem environments. I specialize in diagnosing, resolving, and preventing technical issues for both individual users and enterprise clients. Over the past year, I’ve successfully handled 5,000 support hours and helped clients save time, improve productivity, and maintain secure, stable systems. My focus is always on clarity, communication, and customer satisfaction. My Core Expertise: • Microsoft 365 / Exchange Online / Intune / Azure AD • Remote desktop support and endpoint management (Windows & macOS) • Application troubleshooting and user setup (local & cloud) • Ticket escalation and SLA management (Kaseya VSA, ConnectWise, etc.) • Documentation and client communication best practices Why Work With Me I bring a mix of technical precision and human understanding. I don’t just fix issues; I ensure clients feel supported, informed, and confident. Whether it’s a quick fix or an ongoing IT partnership, I approach every project with reliability, attention to detail, and respect for your time.