Shafaq M.

I manage projects and day-to-day operations for startups, SMEs, agencies, and established companies, with a focus on delivering on time and reducing manual work. For 10+ years, I’ve worked with founders and leadership teams in the US and Europe, across tech startups, creative agencies, oil and gas, and education and speaking businesses. What I do Operations management: I build the workflows, SOPs, and reporting that let a team take on more work without adding headcount. Project management: I plan, track, and deliver projects using Agile practices such as sprints, backlogs, stand-ups, and retrospectives, and I keep scope, deadlines, and stakeholders aligned. Process automation: I look for repetitive manual work in reporting, onboarding, approvals, invoicing, and follow-ups and replace it with automated workflows. For example, I cut 5–8 hours of weekly admin work by designing an Asana reporting pipeline. Team and vendor coordination: I manage contractors, hiring pipelines, and cross-timezone teams, with an owner and a deadline on every task. Tool and team setup: I set up project management tools with clear structures, naming conventions, and workflows. I also establish team routines such as meeting rhythms and status reporting, so people need fewer check-ins to know where work stands. Leadership support: I turn a founder’s priorities into a plan and track it through execution, keeping the team aligned. Why clients choose me Range: I’ve run operations across very different industries, so I bring approaches I’ve already used and tested. Clear communication: I listen actively, confirm understanding, and communicate clearly, concisely, and accurately, with the context each stakeholder needs to act. Systems thinking: When something goes wrong, I look for the process behind it and fix it, making the same problem less likely to return. Ownership: I own outcomes and follow the work through to completion. Tools: Asana, ClickUp, Jira, Notion, Slack, Zapier/Make, Google Workspace, QuickBooks Best fit: Founders and leadership teams who need a hands-on project or operations lead, companies moving past the stage where everyone does everything, and teams with a lot of manual work. Working with me: Available immediately. I adapt my hours to your team’s time zone and reply within an hour, on weekdays and weekends. If a project is behind schedule, a team lacks clear processes, or manual work is taking up your week, send me a message. Tell me what’s slowing you down, and I’ll tell you how I’d approach it.