Sheena Jane C.

Results-driven Customer Service and E-commerce Support Specialist with 4+ years of experience in customer engagement, Shopify operations, logistics support, sales chat, and travel insurance services. Proven track record of improving customer satisfaction through fast issue resolution, strong communication, and relationship-building skills across chat, email, and phone channels. Experienced in handling high-volume customer interactions, resolving complex concerns, increasing customer retention, and supporting revenue growth through upselling and personalized service. Skilled in Shopify, Zendesk, CRM platforms, and remote collaboration tools in fast-paced environments.