Shanae W.

Hi there! 👋🏽 I’m a reliable Customer Service Representative, Customer Support Specialist, and Virtual Assistant with 5+ years of experience helping customers, handling highvolume communications, resolving issues, scheduling appointments, and keeping customer records organized. I’m experienced in: • Inbound & outbound phone support •Customer service via phone, email, and chat •Appointment scheduling & follow-ups • Warm & cold calling • CRM updates, customer notes & ticket management • Handling customer questions, concerns & complaints •Working with CRM and customer-support tools In previous roles, I’ve handled 90+ customer interactions per day, while maintaining professionalism, accuracy, and a positive customer experience. I’m comfortable learning new software quickly and following established processes while still bringing a friendly, human approach to every customer interaction. If you need someone dependable, professional, and customer-focused who can communicate clearly and get the job done, I’d love to work with you.