Mauricio Antonio R.

With 6+ years of experience in customer service, operations, and dispute management, I specialize in process accuracy, documentation, and workflow coordination. My background includes chargebacks, fraud analysis, risk mitigation, SOP development, and quality assurance in fast-paced fintech environments. I’m now expanding my expertise into bookkeeping, developing a strong foundation in accounting principles, financial records, reconciliations, and operational reporting. I enjoy combining operational thinking with data analysis to improve processes, track KPIs, and maintain accurate financial and business records.