Younes N.

I design and build AI automation and CRM systems for lead capture, follow-up, and business operations. I connect APIs, data, AI, automation platforms, and custom code—choosing the architecture around the process, not around a preferred tool. For a Texas property business, I built a lead qualification system with n8n, ManyChat, OpenAI, and GoHighLevel. It preserves conversation context, routes enquiries to property-specific logic, and coordinates human handoff. I can help with: - Revenue and customer systems — connect acquisition, conversations, qualification, follow-up, CRM state, and the team's next action. - CRM and operations platforms — design contacts, companies, opportunities, tasks, documents, approvals, audit history, and governed agent actions. - Workflow and integration engineering — connect APIs, webhooks, databases, automation platforms, custom applications, and browser-side tools. - AI implementation — use AI for interpretation, conversation, routing, and judgment while keeping exact rules, permissions, and approvals explicit. - Document and back-office systems — normalize source information, map confirmed values, validate outputs, and preserve human review. I also built a bilingual website-to-CRM estimate journey for a home-service business. Initial requests and later answers remain connected to the correct contact and opportunity instead of becoming disconnected records. Reliability is part of the scope. Depending on the workflow, I use validation, contact locking, duplicate prevention, retries, alerts, audit evidence, and an explicit path to a person. My stack can include n8n, GoHighLevel, OpenAI, ManyChat, Google Workspace, Python, JavaScript/TypeScript, PostgreSQL, Next.js, APIs, or browser extensions. I use existing platform features where they fit and custom code where they do not. We can start with a paid architecture review or a scoped build. I will map the process, identify system boundaries and failure points, define acceptance checks, and document what the next person needs to operate it. Send me the operation you want to improve, the systems involved, and one example of what currently breaks or slows the team down.