Gabriela L.

Customer service (IT position with Discuss)

Customer Service Specialist | Senior Technical Support | Remote Work Professional I bring over three years of dedicated experience providing 100% remote technical support and customer service through Upwork. I have successfully managed international contracts, notably with Discuss.io, overseeing more than 3,000 market research sessions. My role encompasses ensuring seamless technical operations—including audio, video, and connectivity—while coordinating all session participants, such as respondents, moderators, and observers. Additionally, I proactively manage participants’ stress levels to maintain a stable and productive environment, which is critical to obtaining accurate and valuable insights. I am a native Portuguese speaker, fluent in English, and possess advanced proficiency in Spanish, enabling effective communication with a diverse international clientele. I am seeking to expand my client portfolio and am committed to delivering exceptional organizational skills, professionalism, and focused technical support tailored to your project’s needs.