Erinda H.

Are broken workflows, inaccurate data, and unorganized operational processes slowing down your business? I help digital health, tech, and service companies build clean, highly structured, and reliable operations. With 5+ years of experience spanning digital health operations, clinical laboratory coordination, and rigorous AI data evaluation, I don’t just check off tasks—I audit, structure, and optimize how back-office systems function. Whether you need to clean up a messy CRM, build an automated tracking pipeline, audit a digital product for usability flaws, or ensure your data and AI outputs are 100% accurate, I bring a detail-oriented, analytical approach to every project. HOW I SUPPORT YOUR OPERATIONS: • Operational Audits & Process Optimization: Reviewing digital platforms, websites, and internal workflows (as done for Actimi) to identify usability bottlenecks, inconsistencies, and efficiency gaps. • CRM Hygiene & Pipeline Architecture: Designing and maintaining structured candidate/client pipelines (such as custom Google Sheets/Excel tracking systems with automated readiness scoring built for German healthcare recruitment at TalentOrbit). • Data Validation & Quality Assurance: Verifying complex documents, flagging discrepancies, and performing high-stakes data hygiene and AI output evaluations (drawing on extensive experience with Invisible and clinical settings). • Cross-Functional Coordination & SOPs: Aligning task ownership, managing documentation, tracking project milestones, and coaching team members to ensure standard operating procedures (SOPs) are followed. • Digital Health & Technical Operations: Leveraging deep domain knowledge in biotechnology, laboratory workflows, and medical information systems (eDoctor, Roche/Sysmex equipment coordination) for specialized projects. CORE TOOLKIT & ECOSYSTEMS: • Operations & Data: Advanced Excel & Google Sheets, CRM Systems, Ankaadia, eDoctor • Quality & Validation: Document Verification, Discrepancy Reporting, QA/QC Frameworks • AI & Research: AI Output Evaluation, Prompt/Dataset Validation (ChatGPT, Claude) • Languages: English (Advanced), German (Fluent), Albanian (Native) If you need a proactive, analytical partner who takes full ownership of your data quality and operational workflows, let's connect.