Placida A.

Airbnb Guest Communication Specialist | STR Operation Support

Airbnb Guest Communication and Operations Specialist helping busy hosts | Property management companies build a top-notch guest experience, maintain consistent 5-star ratings & good reviews and turn guest inquiries into bookings by proactively staying on top of daily operations using channel managers, PMS and AI messaging tools I specialise in Airbnb guest communication, co-hosting support, managing reservations, and daily STR operations across Airbnb, Vrbo, and BDC for Airbnb hosts, busy hosts, short-term rental operators, and property management companies who need someone proactive, calm under pressure, and highly responsive during active coverage hours. I have experience managing high-volume guest messaging using Hostaway while maintaining fast response times and smooth guest experiences across multiple listings and time zones. MY CORE SERVICES AS AIRBNB GUEST COMMUNICATION SPECIALIST: ◆Guest Communication & Reservation Management • Respond to guest inquiries within 5–10 minutes • Manage Airbnb, Vrbo, and BDC messaging • Handle booking confirmations, pre-arrival instructions, and check-in coordination • Manage early check-ins, late check-outs, and special guest requests • Maintain professional, hospitality-focused communication ◆Airbnb Co-Hosting & Daily Operations • Calendar management across multiple OTA platforms • Coordinate cleaners, maintenance teams, and turnovers • Monitor reservations and prevent booking conflicts • Escalate urgent guest or financial issues appropriately • Support smooth day-to-day short-term rental operations ◆Guest Experience & Review Protection • Resolve guest complaints calmly and professionally • Handle difficult hospitality situations with solution-focused communication • Maintain strong guest satisfaction and 5-star review standards • Protect occupancy and revenue through proactive communication ◆STR Admin & Coordination • Update spreadsheets, trackers, and operational records • Manage SOP-driven workflows with little supervision • Coordinate with local hosts and on-ground teams • Organise reservation details and operational documentation MY PERFORMANCE EXPERIENCE • Managed large volumes of Airbnb guest messages using Hostaway • Maintained 5-minute response times during active coverage • Worked PST, CST, and CAT schedules • Managed calendars across Airbnb, Vrbo • Helped maintain 5-star guest experiences and positive reviews • Escalated financial-impact issues professionally • Operated independently with minimal supervision TOOLS & PLATFORMS • Airbnb • Vrbo • Hostaway • Hospitable • Guesty • Smoobu • PriceLabs • Beyond Pricing • AirDNA • Turno • Ring • Schlage • Rabbu • Awning • Airtable • Google Workspace • Microsoft Office • Chatgpt WHY HIRE ME AS YOUR GUEST COMMUNICATION SPECIALIST| CO-HOST: • Fast response times • Clear guest communication • Strong operational organisation • Calm handling of urgent guest situations • Reliable long-term support • Hospitality-focused mindset • Ability to think proactively, not reactively I am available for both ongoing co-hosting support and long-term STR operations roles across EST, PST, CST, UK, and flexible coverage hours. If you need an Airbnb co-host or STR virtual assistant to manage guest communication, protect reviews, and ensure smooth operations across multiple listings in your Airbnb team, send me a message or invite me to your job.