Ava-Gaye B.

Customer Service| Data Entry & Personal Assistant| Executive Assistant

I help businesses grow by delivering exceptional customer support, appointment setting, and administrative assistance that improve customer satisfaction and streamline daily operations. With over five years of experience in customer service, virtual assistance, and executive support, I specialize in providing professional phone, email, and live chat support while building lasting client relationships through clear communication, problem-solving, and a customer-first approach. My experience includes cold calling, appointment setting, lead generation, and appointment scheduling, particularly within the real estate industry. I am confident engaging with prospective clients, overcoming objections, nurturing leads, and scheduling qualified appointments that contribute to business growth. I have worked with a variety of business tools and platforms, including Zoho CRM, Zendesk, HighLevel, Gorgias, Shopify, Zoom, Google Workspace, and Microsoft Office. I am also experienced with data entry, calendar and inbox management, CRM updates, customer follow-up, and administrative coordination.