Juan M.

Operations Manager | PM Jr | Business Ops Assistant | SOPs & PO

I am a results-driven Operations Manager and Junior Project Manager, dedicated to streamlining processes and driving strategic administration within fast-paced environments. I am passionate about serving as the engine that powers operational efficiency, eliminating bottlenecks and ensuring that cross-functional workflows run with total fluidity. I have direct experience in coordinating global delivery cycles and managing critical milestones, and I consistently meet the high-stakes objectives of diverse project stakeholders. During my time as Operations Coordinator at Avatar Labs, I led the supervision of automated workflows and managed extensive international billing cycles and disbursements via platforms such as Stripe and Wise. During my time at Villanueva University and the European University of Madrid, I developed my ability to identify operational efficiency gaps and design Standard Operating Procedures (SOPs) that optimise cross-border administration and improve retention rates. My work extends beyond execution to include the systematic management of legal contracts and the production of strategic reports to inform institutional development. As an advanced user of key digital ecosystems, I am proficient in using CRMs such as Salesforce, HubSpot and Zendesk for tracking the customer lifecycle and resolving complex technical issues. In project management, I leverage platforms such as Jira, Monday, ClickUp, and Asana to maintain comprehensive visibility of resources and tasks. Furthermore, I have practical experience in monitoring and troubleshooting n8n automation workflows, ensuring business continuity by minimising manual intervention and technical friction. My background in journalism, combined with specialised training in digital marketing, enables me to communicate effectively with multidisciplinary teams and lead staff in high-pressure, 24/7 environments. I am prepared to contribute my expertise in KPI tracking, SLA compliance, and resource allocation to help you scale your company's operations in an organised and profitable manner. If you are looking for a collaborator who can transform operational complexity into structured, scalable processes, I am ready to discuss how we can achieve your next milestones together. 💼 Salesforce, Slack, Zendesk, Jira, LMS, e-learning 🌍 Español, English