Juan M.

Do operational bottlenecks, chaotic processes, or disconnected tools slow your business down? I help fast-growing agencies, startups, and founders streamline operations, automate workflows, and build crystal-clear SOPs. With a proven track record, having delivered 700+ hours on Upwork with a 100% Job Success Score, I act as an operational partner, ensuring your delivery cycles run smoothly and your team executes without friction. How I Can Help Your Business: • Operations & Project Management: Managing delivery milestones, cross-functional teams, and resource planning. • Standard Operating Procedures (SOPs): Documenting workflows, onboarding playbooks, and training materials to scale without chaos. • CRM & System Management: Setup, pipeline hygiene, and tracking across HubSpot, Salesforce, GoHighLevel, and Zendesk. • Workflow Automation: Connecting tools via n8n, Zapier, Make, and Stripe/Wise to eliminate manual administrative tasks. • Customer & Client Operations: Retention roadmaps, SLA adherence, and support team coordination. Core Tech Stack: • PM & Ops: ClickUp, Asana, Monday, Trello, Notion, Jira. • CRM & Support: HubSpot, Salesforce, Zendesk, Gorgias. • Automation & Billing: n8n, Zapier, Stripe, Wise, Shopify. Whether you need to fix broken processes or oversee ongoing project operations, let’s connect. Send an invitation or message to discuss your project!