Carmen Elena D.

Customer Support Specialist | Shopify, Zendesk, Gorgias | eCommerce

I’m a Customer Support Specialist with hands-on experience in eCommerce and dropshipping, helping businesses deliver fast, professional, and empathetic support that keeps customers happy and coming back. I specialize in handling customer inquiries across email, live chat, and social media, ensuring clear communication and efficient resolutions every time. Here’s how I can help your business: Order management (refunds, cancellations, exchanges, discounts) Shipping support (tracking updates & proactive communication) Chargeback handling and dispute support Customer retention with solution-focused support Social media customer engagement Tools I work with daily: Zendesk • Gorgias • Freshdesk • Help Scout • Shopify Slack • ClickUp • Google Sheets • Buffer I’m detail-oriented, reliable, and proactive. I don’t just answer tickets; I help improve the overall customer experience. If you’re looking for someone who can handle high volumes, communicate professionally, and truly care about your customers, I’d love to support your team. Let’s work together 🤝