Santos T.

Technical Support & Customer Experience Specialist with experience helping customers resolve technical, software, account, and application-related issues. I specialize in technical support, SaaS/application support, customer service, troubleshooting, billing and account assistance, and ticket management. I’m comfortable assisting customers through phone, chat, and email while providing clear, professional, and solution-focused support. My experience includes troubleshooting Windows and software issues, handling customer concerns, documenting support cases, following troubleshooting procedures, escalating complex issues, and ensuring timely resolution. I’m also experienced with support tools and platforms such as Zendesk, Jira, and Zoho, and I’m comfortable learning new systems and workflows quickly. Technical Support Services - Computer-to-Computer File Transfer & Migration - Virus & Malware Removal - Microsoft 365 Troubleshooting & Support - PC Cleanup & Performance Optimization - Windows Troubleshooting & Technical Support - Software & Application Troubleshooting - Driver & Windows Update Troubleshooting - Basic Network & Printer Troubleshooting - SaaS & Application Support - Billing & Account Support - Ticket Management & Escalation I’m reliable, detail-oriented, and focused on resolving issues efficiently while providing customers with a positive support experience. If you’re looking for a Technical Support Specialist who can combine technical troubleshooting with excellent customer service, I’d be happy to help.