Frederick V.

Customer experience is at the core of every successful business and that's where I add value. With 7+ years of experience in customer service, technical support, eCommerce, and property management, I help businesses deliver exceptional support across phone, email, chat, and social media. I'm a Gorgias Certified Support Agent and Talkdesk Certified Professional with hands-on experience in Shopify, order management, escalations, guest support, reservations, Property Management Systems (PMS), and day-to-day business operations. My focus is simple: resolve issues efficiently, create positive customer experiences, and help businesses grow. What I Bring to Your Business: ✅ Customer Support (Phone, Email, Live Chat & Social Media management) ✅ Shopify Store Management ✅ Gorgias Certified Support Agent ✅ Talkdesk Agent Certified ✅ Order Management, Tracking & Refund Processing ✅ Technical Support & Escalation Handling ✅ Data Entry & Administrative Support ✅ CRM Management & Customer Retention ✅ Team Communication & Workflow Coordination ✅ Property Management & Vacation Rental Support ✅ Airbnb Guest Communication & Reservation Support ✅ Property Management System (PMS) Support Tools & Platforms • Shopify • Gorgias • Talkdesk • HubSpot • Salesforce • GoHighLevel • ShipStation • Slack • Richpanel • Aircall • Canva • Property Management Systems (PMS) • Microsoft Office Suite (Excel, Word, PowerPoint) I pride myself on being reliable, detail-oriented, and proactive. My goal is simple: help businesses save time, improve customer satisfaction, and scale efficiently while providing world-class support. If you're looking for someone who can represent your brand professionally and treat your customers like VIPs, I'd be happy to help. Let's discuss how I can contribute to your business growth. 🚀