Joy O.

Need reliable customer support that keeps customers happy and coming back? I’m a Top Rated Plus freelancer with 5+ years of experience and 4,000+ hours on Upwork, helping SaaS and e-commerce businesses resolve customer issues, manage CRM workflows, improve customer retention, and deliver excellent support through email, live chat, and helpdesk platforms. What I can help with: • Customer Support & Live Chat • Customer Success & Onboarding • Customer Retention & Churn Prevention • CRM Management & Customer Follow Ups • Complaint & Escalation Management • SaaS & E-commerce Support • Customer Health, NPS & CSAT Results I’ve delivered: ✔ Increased customer satisfaction and retention by up to 60% ✔ Reduced response times by 40% and resolved 90% of inquiries within 24 hours ✔ Managed 50+ weekly customer conversations ✔ Saved founders 10 to 15 hours per week through customer support and CS operations Tools: HubSpot, Salesforce, Zoho CRM, Zendesk, Gorgias, Freshdesk, Intercom, Help Scout, Shopify, WooCommerce, Asana, ClickUp and Slack. If you need someone who combines hands-on customer support with a Customer Success mindset, send me a message and let’s talk about what your customers need.