Raychelle Ann M.

Need a reliable VA who can handle customer support, administrative tasks, and the day-to-day work that keeps your business organized? I can help. I have extensive experience supporting businesses with customer service, administrative operations, data management, lead generation, and appointment setting. I’m comfortable working independently, following established processes, and taking ownership of recurring tasks without needing constant supervision. What I can help you with: Customer Support Customer email support Shopify support HelpScout ticket management Chargeback responses Handling customer concerns professionally Tracking support issues and follow-ups Slack communication and team coordination Administrative Support Email and calendar management Data entry and spreadsheet management Excel and Google Sheets Document and file organization Reports and records CRM updates and data management General back-office support Lead Generation & Appointment Setting Lead research Email outreach Lead management Calendar management Appointment setting Follow-up and prospect communication I’m experienced with Google Workspace, Microsoft Office, Shopify, HelpScout, Slack, Google Sheets, Excel, and CRM platforms, and I’m comfortable learning new systems and following specific workflows. I’ve built long-term client relationships on Upwork, including a client engagement with 6,600+ hours, demonstrating my ability to provide consistent, dependable support over the long term. I understand that great virtual assistance is not just about completing a checklist. It’s about being organized, responsive, detail-oriented, and proactive enough to identify what needs to be done and make sure it gets done correctly. If you need someone who can take administrative, customer support, or lead-generation tasks off your plate and keep them organized, I’d be happy to help. Send me a message and let’s discuss what you need help with.