Diogo M.

As a User Experience Researcher, I engage in both qualitative and quantitative research methods to discover insights that focus on user-centered design and improve their experience with any product in any industry. My User Experience Analyst service delivers highly detailed observations, identification of missed opportunities, and insights that will boost the user experience of your platform and product to a new level - delivered through simple, yet powerful reports. • Worked on 100+ projects, analyzing usability and interview sessions, extracting insights, and generating reports to support data-driven decision-making. • Experience across multiple industries and sectors, spanning B2B and B2C, including government, healthcare, maintenance, e-commerce, and more. • Applied methods such as moderated 1:1 interviews, usability testing, ad studies, and competitor analysis. • Conducted 1,000+ testing sessions, gaining strong insight into user expectations and behavior. • Currently collaborating with a two-time Queen’s Award for Enterprise winner on a project basis. • Created copy for a chat-bot, including translations, supporting the team's conversational designers with clear copies employed from an UX writing perspective, ensuring strong sensitivity to tone and emotional context.