Ronnie M.

Team Manager / General Virtual Assistant / CSR and TSR / Lead Gen

I've been working in the BPO Industry for more than 12 years now. Started as a collections representative that handles the financials of our customers, particularly with their credit statements. Moved to be a customer service representative and handled health care information and accounting software management of our customers. I have years of experience being a technical support representative who handled desktop and laptop hardware and software issues from a Mac to Windows OS users before being got into a Management position. I am an intermediate user of google suite and Microsoft office, who's familiar with most of their functions used for documents, tracking data, and converting these data to google slide or PowerPoint presentations. I am a flexible, knowledgeable, and skillful person that can help ease your tasks and CRM support needs. I have a wide variety of experience in BPO industry and freelancing mainly being a General Virtual assistant that I can definitely use to be successful with the open position from your company. I am versatile, resilient, and open to feedback for improvement. I love learning new things and improving my knowledge and skills. I am keen on details and can work with less no supervision. And lastly, I am a trustworthy person that never had any issues with my previous companies. I think I am the right fit for the open position. I am looking forward to meeting you and working with you. I am excited to be part of and contribute to your company's growth. I am currently working as a Team Leader in a BPO company for a Customer Service Business while doing part-time as a General Virtual Assistant to a CTO of a photonics company. My main responsibility for each job is to provide excellent customer service to each and every client that I am working with. This is to ensure that we continue the great working relationship with our partner clients and establish the growth of the business and the company.