Rajaonary R.

Top Shopify Customer Support Specialist | Gorgias | Zendesk | Email

Need a reliable Shopify Customer Support Specialist who can keep your customers happy while you focus on growing your business? With 7+ years of experience, $30K+ earned, and 3,500+ hours worked on Upwork, I’ve helped e-commerce brands deliver exceptional customer support through email, live chat, and phone. I specialize in: ✅ Shopify customer support ✅ Gorgias, Zendesk, Freshdesk & Reamaze ✅ Order processing & fulfillment ✅ Refunds & cancellations ✅ Shipping issues & carrier claims ✅ Customer retention ✅ Ticket management ✅ Live chat support ✅ CRM management I have worked with startups and established Shopify stores, handling hundreds of customer inquiries every week while maintaining professionalism, empathy, and fast response times. Tools I use daily • Shopify • Gorgias • Zendesk • Freshdesk • Reamaze • Aircall • Ringover • Slack • Gmail • Google Workspace Why clients enjoy working with me: ✔ Excellent communication ✔ Fast learner ✔ Detail-oriented ✔ Problem solver ✔ Independent ✔ Reliable ✔ Available for long-term collaboration Let’s discuss how I can help improve your customer experience and support operations.