Mohammed Amine R.
IT Engineer | Tech Support for MSPs | Onboarding
I am an IT engineer with over five years of experience in leading multinational companies in Dubai, Qatar, and Morocco, with a wide range of business segments. I have also managed international outsourced projects from the USA, the Netherlands, and Belgium. ✔️ I have a strong background in troubleshooting, system administration, and onboarding and off-boarding, including training sessions. ✔️ I have extensive experience working with Azure platforms, JIRA, Omnitracker, Salesforce, and OpsGenie. ✔️ I am proficient in managing chat, email support, and social media posts and replies in three languages: English, Arabic, and French. ✔️ I am adept at working with multiple CRM and IT software and can adapt to any business field. ✔️ If you require support outside of normal business hours, I can provide it. I am able to work in different time zones and can cover day and night shifts. If interested please DM me to schedule a short call.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $13k
Billed in all: $112,354$112k
$4.3k in the last 6 months
Across 17 contracts
Earnings, last 30 days
Skill rankings: Top 4% in Microsoft Office
Ranked by MRR among everyone on Upwork with the skill.
- Citrix Virtual Apps & Desktops43 freelancers · 🇲🇦 #1Top 7%🇲🇦#1 of 1
- #21IT Management355 freelancers · 🇲🇦 #1Top 6%🇲🇦#1 of 4
- #34Fraud Detection629 freelancers · 🇲🇦 #1Top 5%🇲🇦#1 of 2
- #86Intercom744 freelancers · 🇲🇦 #1Top 12%🇲🇦#1 of 8
- #94Helpdesk1,033 freelancers · 🇲🇦 #2Top 9%🇲🇦#2 of 9
- #185Azure DevOps2,096 freelancers · 🇲🇦 #1Top 9%🇲🇦#1 of 8
- #192Customer Experience2,788 freelancers · 🇲🇦 #2Top 7%🇲🇦#2 of 13
- #237Jira3,199 freelancers · 🇲🇦 #1Top 7%🇲🇦#1 of 6