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Fatima L.

Fatima L.

Bilingual- Customer Service agent

​Bilingual Customer Service & Risk Mitigation Professional with 8 years of combined experience across high-volume call center environments and specialized property insurance. Proven track record in risk assessment, claims support, customer retention, and conflict resolution in both English and Spanish. Adept at protecting company assets in long-term rental insurance while maintaining high customer satisfaction standards.

🇳🇮Managua, Nicaragua$8/hr90% JSS5.00 (1)Since Feb 2022
GlobeUpwork

Earnings and projects

MRR
$1.2k

Last 6 months ÷ 2.7 months active (since Aug 2026)

World#39,423 / 412k
🇳🇮Country#215 / 1,207
Revenue, last 30 days
$1.3k

Last 6 months: $3.3k

World#34,396 / 412k
🇳🇮Country#205 / 1,207
Total earnings
$3.3k

Billed in all: $3.6k

World#289,098 / 412k
🇳🇮Country#1,029 / 1,207
Per project
$1.7k

$1.7k in the last 6 months

World#88,043 / 412k
🇳🇮Country#340 / 1,207
Projects, last 6 months
2
0% fixed100% hourly
World#88,918 / 412k
🇳🇮Country#106 / 1,207
Projects in all
2
0% fixed100% hourly
World#328,886 / 412k
🇳🇮Country#486 / 1,207

Earnings, last 30 days

$3.6k+$1.3k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$2k$3k$4kOct 8Oct 23Nov 7

Skill rankings: Top 7% in Freelance Marketing

Ranked by MRR among everyone on Upwork with the skill.

  1. #5Transferring Phone Calls68 freelancers · 🇳🇮 #1Top 7%
  2. #7Phone Survey38 freelancers · 🇳🇮 #1Top 18%
  3. #9Market Survey125 freelancers · 🇳🇮 #1Top 7%
  4. #30Selling302 freelancers · 🇳🇮 #1Top 10%
  5. #81Marketing Presentation708 freelancers · 🇳🇮 #1Top 11%
  6. #125Freelance Marketing1,906 freelancers · 🇳🇮 #1Top 7%
  7. #997Marketing10,098 freelancers · 🇳🇮 #5Top 10%
  8. #4,981Customer Service37,167 freelancers · 🇳🇮 #108Top 13%