Blessing O.

You started your online store to grow a brand, not to spend your evenings answering customer emails. As a Customer Support Specialist for Shopify and e-commerce brands, I handle your email support and online chat support, so your customers stay happy and you stay focused. Flooded inboxes, "Where is my order?" emails, refund and return backlogs cost you repeat customers. I replace them with fast, accurate, friendly customer service that protects customer satisfaction, and I escalate only the cases that truly need you, with clear notes. I'm a reliable, long-term support partner for growing brands: I work independently, follow your SOPs and reply templates, and stay calm and professional with frustrated customers. WHO I HELP Startup founders, solo business owners, and growing e-commerce brands on Shopify and other online store platforms, including dropshipping and founder-led stores, who have outgrown handling customer support themselves. MY CORE SERVICES ➜ Customer Support & Customer Service (Email, Online Chat & Phone): I answer customer inquiries about orders, shipping, products, and returns through email communication, live chat, and phone support, in fluent written English with a warm, professional, on-brand tone. I use AI tools like ChatGPT and Claude to draft replies faster, and I check every reply before it goes out, so speed never costs accuracy. ➜ Social Media Inbox Support (Instagram, Facebook, TikTok, WhatsApp & Telegram): I respond to customer messages and comments across your social channels with the same fast, consistent, on-brand answers as email. ➜ Ecommerce Support, Order Tracking & Order Processing: I manage the full post-purchase journey in Shopify and other e-commerce platforms: order tracking and order status, refunds, returns, exchanges, cancellations, subscription requests, and coordination with suppliers and dropshipping partners. ➜ Complaint Management & Escalation: I own frustrated customers from first contact to resolution, follow up until the issue is closed, and escalate with clear notes on the issue, the order, and what has already been tried. ➜ Helpdesk & Ticketing System Management: I organize and prioritize tickets in Gorgias, Zendesk, Freshdesk, Zoho Desk, Intercom, and Reamaze, use macros and saved replies, and learn your product knowledge and policies quickly. I document SOPs, FAQs, and knowledge base answers, and flag recurring customer questions so it can be fixed at the source. ➜ Customer Success Support: I welcome new customers, follow up after purchase, and check in so they stay satisfied and keep coming back. ➜ Admin Support: Inbox management, scheduling, data entry, order entry, and Excel / Google Sheets and CRM updates, so one person covers support and admin. TOOLS & PLATFORMS Shopify | Gorgias | Zendesk | Freshdesk | Zoho Desk | Intercom | Reamaze | Help Scout | HubSpot | Zoho CRM | Slack | ChatGPT | Claude | Google Sheets | Microsoft Excel | Google Workspace | Asana | Trello RESULTS I HAVE ACHIEVED ✓ 7+ years in high-volume customer support and customer service, plus hands-on virtual assistance ✓ Maintained a 95%+ resolution rate across 80-100+ support tickets daily ✓ Resolved customer issues on first contact, prioritizing accuracy over speed ✓ Managed full post-purchase support: order tracking, refunds, exchanges, and dropshipping coordination ✓ Protected Customer Satisfaction through proactive complaint management LET'S TALK Send me a message with your store link and your biggest support headache, and I'll tell you how I'd fix it. Or click "Invite to Job." I respond immediately.