Francisca Great J.

Virtual Assistant | Customer Support & E-commerce Operations

Businesses need more than someone who simply completes tasks. They need someone who can take care of customers, keep operations organized, and make sure important details don’t get missed. That’s where I come in. I’m Francisca, a Virtual Assistant and Customer Support Specialist with 14 completed Upwork projects and a 100% Job Success Score. I have over 3 years of experience supporting e-commerce businesses, startups, coaches, and online businesses with customer service, administrative support, order management, and day-to-day operations. At CosmicCell Foods, I handled customer communication, Shopify orders, order tracking, returns, cancellations, discount codes, and customer inquiries across email and social media. This experience taught me how to manage multiple tasks while keeping communication professional, accurate, and customer-focused. I also have experience creating SOPs, documenting processes, organizing workflows, managing tasks, updating customer records, and supporting business operations. Services I Provide Customer Support * Email and chat support * Customer inquiries and issue resolution * Order tracking and updates * Returns, refunds, and cancellations * Ticket and helpdesk management * Customer communication * FAQ and knowledge-base updates E-commerce Support * Shopify order management * Order fulfillment and tracking * Returns and refunds * Product and order updates * Customer support * Customer records and order management Virtual Assistance and Operations * Administrative support * SOP creation and documentation * Workflow creation and improvement * CRM updates and data organization * Inbox and calendar management * Research and reporting * Spreadsheet and data management * Task and project coordination Tools I Use Customer Support: Zendesk, Zoho Desk, Gorgias, Freshdesk, Intercom, Help Scout, Meta Business Suite E-commerce: Shopify, Etsy Project and Workflow Management: Asana, ClickUp, Trello, Notion, Airtable, Slack Productivity and Content: Google Workspace, Microsoft Office, Canva, Loom, Metricool I have also completed training in workflow optimization, SOP documentation, process improvement, and automation fundamentals. This allows me to not only complete tasks but also identify ways to make processes more organized and efficient. What You Can Expect ✔ Clear and proactive communication ✔ Strong attention to detail ✔ Reliable follow-through ✔ Organized and process-driven support ✔ Quick learning and adaptability ✔ Ability to work independently ✔ Customer-focused service ✔ Ownership and accountability ✔ Continuous process improvement Client feedback: “Francisca was detailed, thorough, and flexible with project changes. Highly recommended.” If you are looking for a reliable virtual assistant who can support your customers, manage daily operations, and help keep your business organized, I can bring the experience, organization, and attention to detail your team needs.