Mary Rose D.

Hi! I’m Mary, a results-driven Virtual Assistant with over 15 years of experience in customer support, operations management, and remote team coordination. I help businesses streamline processes, manage projects efficiently, and ensure operations run smoothly—so you can focus on growing your business instead of juggling tasks. Clients value my ability to communicate clearly, stay organized, and solve problems proactively—whether I’m managing workflows or supporting customers. 🤝 Service Offerings ✅ Project Coordination & Remote Team Support – Organize tasks, track progress, and support remote teams to ensure projects run smoothly and deadlines are met. ✅ Customer Service (Email, Chat, and Phone) – Provide timely and professional support to clients and customers across multiple communication channels. ✅ Order & Delivery Updates – Manage and monitor orders, track deliveries, and provide accurate updates to customers or stakeholders. ✅ Admin Support & SOP Documentation – Handle administrative tasks efficiently and create clear standard operating procedures for consistent operations. ✅ Task Tracking, Reporting & Status Updates – Monitor project progress, generate reports, and keep teams and clients informed with accurate updates. 🔧 Tools Used 🔹 CRM & ERP Systems: Zoho CRM | Epicor-Kinetic ERP | ClassIn 🔹 Productivity & Office: Microsoft Office | Google Workspace If you’re looking for someone dependable, detail-oriented, and experienced in both execution and leadership—I’d love to support your team.