Mina L.

Your product may not need more features—it may need a clearer understanding of users and a simpler path through their tasks. I help teams uncover where users struggle, understand why, and turn those insights into practical UX improvements for SaaS platforms and mobile apps. I’m Mina, a UX researcher and designer with experience dating back to 2008, across consulting firms, technology companies, and independent client work. My background spans established consumer products and digital services; in recent years, my focus has shifted toward early-stage SaaS and app products. What I can help you with • User research & interview moderation — In-depth interviews, usability testing, and qualitative analysis to understand user needs, behaviors, and barriers. • UX audits & usability reviews — Structured reviews of key journeys, navigation, and interactions, with prioritized issues and actionable recommendations. • SaaS & MVP UX design — Translating requirements and research insights into user flows, information architecture, wireframes, and interactive Figma prototypes. • Research synthesis & product insights — Turning interview findings and usability observations into clear reports that support product decisions. What connects my research and design work I look beyond individual screens to the complete workflow: what users are trying to accomplish, what information they need, and where the experience becomes confusing or difficult. My recent work includes a SaaS design project spanning role-based flows, wireframes, and high-fidelity prototypes, as well as consumer research involving interviews, analysis, and reporting. This combination helps me connect what users say with how a product should work. How we’ll work together We’ll start by agreeing on the problem, scope, and deliverables. I’ll make findings and design decisions easy to follow through clear documentation and visual explanations, so you can review the work and decide what to do next. Top Rated on Upwork | 100% Job Success Tell me what you’re building, who it’s for, and where you need clarity. I can help you define a focused next step—whether that’s a research study, a UX review, or a key workflow redesign.