Esther C.

Spanish Customer Support | UGC | Sales, Research & Mystery Shopping

Native Spanish professional based in Spain with experience in customer support, sales, UGC content creation, market research, mystery shopping and virtual assistance. I have worked with international companies across Europe, the Americas, and other global markets, supporting customer communication, sales processes, research, and content creation. My main areas of expertise include: ✔ Customer Support – email, chat, phone support and customer communication ✔ Sales & Telemarketing – lead follow-up, customer outreach and appointment setting ✔ UGC & Video Content – scripted talking-head videos and natural on-camera content for brands and digital campaigns ✔ Mystery Shopping & E-commerce Testing – online and in-person customer experience evaluations, product testing and detailed reporting ✔ Market Research – competitor research, product research and structured data collection ✔ Virtual Assistance – administrative tasks, online research and day-to-day support I also have a Journalism background, which has strengthened my communication, research, writing and attention-to-detail skills. I’m comfortable following detailed instructions, working independently and communicating with international teams. I’m reliable, organized and focused on delivering accurate, high-quality work on time. If you need a native Spanish professional who can communicate with customers, represent your brand on camera, conduct research or evaluate customer experiences, I’d be happy to help. I’m available for both one-time projects and long-term collaborations.