Francis Evan G.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

IT Support Specialist and MSP Service Desk Coordinator with 15+ years of experience supporting enterprise environments, MSP clients, and international teams. Skilled in troubleshooting Windows systems, Microsoft 365 environments, and network infrastructure while maintaining strong SLA performance and customer satisfaction. Core strengths include: • IT Helpdesk & Technical Support • Windows Server & Microsoft 365 Administration • Active Directory & Group Policy • Network Troubleshooting (Cisco, SonicWall, Juniper) • MSP Service Desk Operations • Infrastructure Monitoring & Maintenance • VoIP Systems Support • Customer Support & Technical Communication I am passionate about solving technical problems, supporting users, and helping businesses run smoothly through reliable IT systems. Open to opportunities in: • Remote IT Support • MSP Service Desk • Helpdesk Technician • Technical Support Specialist