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Usman G.
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Usman G.

10+ Yrs B2B Closer | SaaS, High-Ticket Sales | 1.2M Pipeline Generated

I help SaaS companies, agencies, and high-ticket coaches close more deals, retain more revenue, and scale predictable sales pipelines. Over 10 years in B2B/B2C sales, I've personally generated $1.2M+ in closed-won ARR and led a 150-rep distributed team to 150% of retention quota. 📈 WHAT I DO BEST ▸ High-Ticket Closing ($2K–$50K AOV) — Discovery, demo, objection handling, and contract close using MEDDIC, SPIN, and Sandler. ▸ SaaS Sales (Full-Cycle) — SDR → AE → CSM motion across PLG and sales-led GTM models. Owned $50K+ MRR books of business. ▸ Appointment Setting & SDR Leadership — Cold outbound, LinkedIn prospecting, multi-touch cadences via Apollo, Outreach, Lemlist. ▸ Customer Success & Retention — Reduced churn 20%, lifted NPS 20%, improved CLTV through lifecycle nurture & QBR cadences. ▸ Sales Ops & Product Mgmt — CRM architecture, RevOps dashboards, pipeline forecasting, sprint planning, roadmap prioritization. 🛠 TECH STACK CRM: Salesforce, HubSpot, Pipedrive, Close, GoHighLevel, Zoho, Monday Outreach: Apollo, Outreach , Lemlist, Instantly, Smartlead, ZoomInfo Comms: Zendesk, Intercom, Freshdesk, Gorgias, Aircall, RingCentral. PM Tools: Jira, Asana, ClickUp, Notion, Linear, Trello Analytics: Looker, Tableau, Mixpanel, Google Analytics, Hotjar Dialers: Mojo, Vicidial, Five9, JustCall, CallTools 📊 RESULTS THAT MATTER ✔$1.2M ARR generated via outbound SEO + cold-email campaigns ✔150% of annual retention quota leading a 150-rep team ✔20% NPS lift + 20% CLTV uplift through onboarding redesign ✔12+ client onboarding playbooks shipped (~30% fewer tickets) ✔$50K+ MRR portfolio retained at <2% monthly churn 🎯 IDEAL CLIENTS • SaaS founders ($100K–$5M ARR) needing a fractional closer/AE • Agencies & coaches selling $2K+ packages • E-commerce / DTC brands needing CX & retention systems • Series A/B startups building their first sales motion 📅 Book a 15-min discovery call — I'll audit your sales funnel free of charge and show you 2–3 quick wins before we ever sign a contract. Credentials: MBA (Sales & Strategy) | MEng (Engineering) | Top Rated Plus Verified

🇵🇰Lahore, Pakistan$30/hr100% JSSSince Feb 2022

Earnings and projects

MRR
$3.2k

Last 6 months ÷ 6

World#11,457 / 412k
🇵🇰Country#1,224 / 52.9k
Revenue, last 30 days
$3.2k

Last 6 months: $19k

World#11,519 / 412k
🇵🇰Country#1,277 / 52.9k
Total earnings
$66k

Billed in all: $69k

World#59,976 / 412k
🇵🇰Country#4,949 / 52.9k
Per project
$16k

$9.7k in the last 6 months

World#8,097 / 412k
🇵🇰Country#337 / 52.9k
Projects, last 6 months
2
0% fixed100% hourly
World#88,918 / 412k
🇵🇰Country#17,051 / 52.9k
Projects in all
4

Across 7 contracts

29% fixed71% hourly
World#283,741 / 412k
🇵🇰Country#43,856 / 52.9k

Earnings, last 30 days

$68.9k+$3.2k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$64k$66k$68k$70kOct 8Oct 23Nov 7

Skill rankings: Top 1% in Customer Care

Ranked by MRR among everyone on Upwork with the skill.

  1. #5In-App Support164 freelancers · 🇵🇰 #1Top 3%
  2. #14Inside Sales328 freelancers · 🇵🇰 #2Top 4%
  3. #17Social Customer Service1,137 freelancers · 🇵🇰 #3Top 1%
  4. #24Customer Care2,153 freelancers · 🇵🇰 #4Top 1%
  5. #31IT Support978 freelancers · 🇵🇰 #5Top 3%
  6. #47Outreach Strategy1,628 freelancers · 🇵🇰 #9Top 3%
  7. #67Sales Operations1,136 freelancers · 🇵🇰 #2Top 6%
  8. #74Appointment Setting5,158 freelancers · 🇵🇰 #16Top 1%