Raul R.

Bilingual (English/Spanish) Operations Specialist with 2+ years of experience in logistics coordination, dispatching, and multichannel customer operations for global transport providers. Trusted to handle live incidents, resolve complaints, and make fast decisions under pressure. Consistently meet performance KPIs, with positive monthly reviews. Advanced Excel reporting and revenue tracking turn daily operations into actionable improvements. WHAT I CAN DO FOR YOU ✔ Customer support & live chat (English/Spanish) ✔ Dispatch & logistics coordination ✔ Excel reporting & accurate data entry ✔ Sales support & pipeline management ✔ Remote virtual assistance WHY CLIENTS WORK WITH ME • 1,148+ hours on Upwork, $9K+ earned, 5.0 on rated contracts • Reliable under pressure: I make fast, solution-focused decisions when things go wrong • Consistently meet 100% of performance KPIs, with positive monthly reviews • Clear, proactive communication: you always know where things stand CORE SKILLS Logistics & Dispatch Coordination · Live Incident Management · Complaint Resolution · Multichannel Support (Phone, Chat, WhatsApp, Email) · Excel Reporting & Revenue Analysis · Data Entry & Accuracy · Supplier Coordination