Cristina M.

• Dispute analyst dedicated to effective case management and client satisfaction • Customer service management professional experienced in credit card services & sales, disputes, and fraud operations. Strength in training and development, client relations and problem solving. • Team player with exceptional listening and critical thinking skills. • Customer Service professional who cultivates positive customer relationships through clear communication and ability to resolve problems tactfully and diplomatically. As a Dispute Associate Analyst, I have created documentations regarding financial reporting specifics of each client I am handling. I analyze claimant transaction history, review evidence or case presented, and leveraging knowledge of industry fraud trends and dispute resolution management rules to determine the validity of each claim and its potential for recovery. I have initiated practices and processes to help improve our team’s performance. • Investigate and resolve chargebacks and fraud disputes related to customer credit card transactions • Review and analyze transaction data and documentation to determine the validity of disputes and make recommendations for resolution. • Collaborate with internal teams such as client services and finance to gather information and documentation related to disputes and maintain accurate records of all chargebacks related activity. • Communicate with multiple merchants to follow up on chargeback case results. • Correspond with event organizers to alert them of the incoming disputes and follow up once cases have been resolved. • Build invoices to recoup funds on lost chargeback cases. • Make recommendations for process improvements to minimize financial losses and reduce the risk of chargebacks and disputes. • Monitor chargeback trends and patterns and provide regular reports to management on key metrics and insights. • Provide support to other team members on dispute related issues as needed.