Back to leaderboardLast snapshot: Nov 7
Adam W.
Intercom/Fin AI Setup & Optimization for Support Teams
Most Intercom workspaces are leaking money and customer satisfaction. I've found that leak in 18 companies and fixed it with Fin AI optimization, workflow redesign, help center cleanup, and reporting — $115K+ saved and 261K+ customers getting better support as a result. I'll start by giving you something free: a full audit of your Intercom workspace. It usually surfaces at least one fix that pays for itself right away. Send me a message to get started!
🇺🇸Toccoa, United States$50/hr100% JSS4.19 (9)Since Feb 2022
Earnings and projects
MRR
$3,306$3.3k
Last 6 months ÷ 6
World#10,942 / 412,022 / 412k
🇺🇸Country#3,057 / 62,087 / 62.1k
Revenue, last 30 days
$4,456$4.5k
Last 6 months: $20k
World#6,766 / 412,022 / 412k
🇺🇸Country#2,069 / 62,087 / 62.1k
Total earnings
$51,214$51k
Billed in all: $52,585$53k
World#74,654 / 412,022 / 412k
🇺🇸Country#13,551 / 62,087 / 62.1k
Per project
$2,227$2.2k
$3.3k in the last 6 months
World#71,046 / 412,022 / 412k
🇺🇸Country#11,906 / 62,087 / 62.1k
Projects, last 6 months
6
33% fixed67% hourly
World#34,405 / 412,022 / 412k
🇺🇸Country#4,906 / 62,087 / 62.1k
Projects in all
23
Across 31 contracts
58% fixed42% hourly
World#120,400 / 412,022 / 412k
🇺🇸Country#17,597 / 62,087 / 62.1k
Earnings, last 30 days
$52.6k+$4.5k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
Skill rankings: Top 2% in Customer Support
Ranked by MRR among everyone on Upwork with the skill.
- #35Intercom744 freelancers · 🇺🇸 #7Top 5%🇺🇸#7 of 49
- #83Customer Experience2,788 freelancers · 🇺🇸 #29Top 3%🇺🇸#29 of 349
- #347Customer Support20,101 freelancers · 🇺🇸 #66Top 2%🇺🇸#66 of 1,023